SERVICES
Summary of services offered
With each of the Group's divisions specialising in their respective fields, we have the ability to draw on extensive resources to meet a wide range of our clients’ HR requirements, from the sourcing of staff, to staff retention and even assisting separated employees with our tailor-made outplacement programmes.
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SOURCING
Executive Search
As the South African representatives of the Cornerstone International Group, DMA Global is dedicated to providing service beyond the traditional executive search and evaluation process. Inspired to provide our clients with superior 'value added' results, we have established a 'realtime feedback' system for continuous improvement in the quality and user-friendliness of our service. In addition, through our association with respected researchers, as well as our extensive network of selected contacts, we are able to offer a unique Search Campaign process – specifically designed to suit each client's individual needs. It will be designed to identify and attract exceptional candidates from senior management to executive/board level appointments.
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Advertised Selection
Our advertisements, which are specifically designed and worded to attract the best candidates whilst retaining strict client confidentiality, are displayed in selected media that have been proved by market research to be widely read by our target markets. Our style, which is highly visible, elicits a high response rate from not only readers who are looking for a position, but also those who like to keep an eye on the market.
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Enhanced Response Management
Ridge Personnel has established robust systems enabling us to handle advertisement responses speedily and efficiently. We are able to assist clients by compiling and submitting advertisements to relevant publications, handling the response to these advertisements and identifying those applicants who most closely match the parameters of the position. We will coordinate the interviews, thoroughly brief the relevant candidates and advise unsuccessful candidates. Comprehensive behavioural and aptitude evaluations of those selected can be conducted and reference, criminal, credit and qualification checks can also be arranged, at cost, prior to final offers of employment being made.
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Graduate Recruitment
A significant aspect of our Graduate Recruitment Programme is the search for best young people with clarity of ambition and passion for excellence; young leaders who enter the market for the first time and have the drive and resilience to succeed. DMA People is well equipped to assist in the identification and attraction of these young champions and are able to design a Graduate Recruitment Programme custom-made to the specific needs of client organisations.
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Contract & Interim Management
Interim management focuses on the recruitment of highly qualified and experienced individuals who are able to work on a contract basis within client companies. Often a need exists for experts to come into the business temporarily to either fill specific roles, complete or implement projects or merely assist during peak periods. They are also able to serve in a mentoring capacity, transferring skills and expertise to developing staff. By providing a comprehensive support service starting from the identification and placement of the candidate, up to the completion of the assignment, we can assist you in sourcing Interim Managers who have a proven track record of achievement and of adding tangible value to the bottom line of the organisation. Comprehensive support is offered throughout the course of the assignment and we will also assist our clients with all their training, remuneration and pay needs.
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Behavioural Assessments
Behavioural Analysis now forms a fundamental part of the assessment, recruitment and teambuilding functions. Each day, more companies are integrating it as part of their process in both sourcing and retaining the right people for the job. Our trained consultants are accredited users of the DISCUS ® behavioural profiling tools, which highlight and capitalise on people strengths. This enables us to match candidates to relevant positions, identify training needs and assist in building effective teams.
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RETENTION
Executive and Senior Manager Coaching
With today's increasing pressure on executives and senior managers to improve their personal effectiveness, our confidential coaching programmmes are designed to inspire individuals to reach their maximum potential, simultaneously transforming their enterprises and their lives.
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Mentoring
Great success has been realised in our mentorship process, particularly with entry level individuals and bursary students. These talented new employees, from diverse cultural backgrounds, have been selected for their skills and qualifications but are beset with fears and insecurity regarding basic business practice and etiquette. This is not generally covered during company induction and in presenting our programme as a supplement, the transition of these individuals is ensured, integrating them to become more productive, more rapidly and with less stress.
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360-Degree Feedback
This "Tool for Growth" is a tested method for improving productivity and job satisfaction whilst helping people to see themselves as others see them in an open and interactive forum. What makes 360-Degree so powerful is the fact that the process provides insight from Supervisors, Peers, Direct Reports and others, enabling individuals being assessed to capitalise on their strengths whilst at the same time identifying skill gaps and potential for improvement.
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Employee Assistance Programmes
Whilst our Employee Assistance Programmes (EAP's) can be used to address a broad range of topics, our research has shown that the most pressing needs are currently to be found in the area of financial wellness. The estimated 2-million garnishee orders currently effective in South Africa confirm the high level of employee debt, which has a negative effect on absenteeism, morale and theft. Administering these deductions also creates an additional workload for employers. Our focus is to maintain a strict adherence to the concept of serving two clients - the Employer and the Employee. The Employer benefits from a more motivated and highperformance work force, whilst the Employee is able to address personal problems that negatively impact on their work-life balance.
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Post Staff Training Assessments (PSTA)
Conducted anonymously amongst training programme delegates, PSTA's measure the usefulness of skills acquired, ways in which programmes improve performance, and potential for programme improvement.
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Staff Climate Surveys
Various studies have shown that staff turnover decreases when companies implement employee attitude initiatives. Staff Climate
Studies bring to light satisfaction levels within client companies and provide insights into potential problem areas. Communication Channels, Cultural Diversity, Empowerment, Management, Work Environment and Performance Expectations are all topics that can be addressed.
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Discus Team Analysis
With the aid of sophisticated technology, the ‘DMA People One-Day Team-Build’ identifies, highlights and acknowledges complementary strengths and potential contributions of each team member. More specifically, outputs of the Team-Build include:
- Basic Characteristics - information on the team members’ natural behaviour
- Work Characteristics - how each team member sees his/her required behaviour in their present work environment
- Value to the Team and Organisation – how their values are most important to the team and the organisation
- Effective Communication - a list of things to do (and not to do) when communicating with other team members
- Perceptions - providing information on their self-perception and how, under certain conditions, others may perceive their behaviour
- Descriptors - describing how they solve problems, meet challenges, influence people, respond to the pace of the environment and to rules and procedures set by others
- Action Plan - the information required to establish, develop and implement action plans focused on achieving objectives
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B2B Customer Satisfaction Studies
Business to Business research amongst current, lapsed and prospective customers identifies discrepancies between customer expectations and service delivery. These studies identify wasted resources, problem areas of low and high importance, and elements of service to be maintained.
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OUTPLACEMENT
The effective and speedy transition of a separated employee to a desired outcome depends on many things. Well-defined goals and realistic objectives are essential and their achievement is largely dependent upon the approach of the individual and his/her interaction with our trained consultant. Ours are comprehensive programmes commencing at the ‘pick-up stage’ of retrenchment, working through the career progression process and culminating in the achievement of defined objectives. Focusing on the career transition phases of Separation, Preparation, Communication and Negotiation, we offer:
Group Programmes (Support and Shop Floor Staff)
Up to five individuals take part in our 4-day Group Outplacement Programmes, during which time discussions are held and exercises are completed, relating to the career transition phases. In addition to group exercises which allow for an element of synergy and support, 'one-on-one' time is set aside for each participant, to assist them with personal issues and address concerns that arise during this phase of transition.
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Consolidated Programmes (Supervisory and Middle Management)
Our Consolidated Outplacement Programmes are made up of four meetings, held between one of our consultants and the separated employee (either 1 meeting per week over a 4-week period or the 4 modules packed into 2 days).
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Extended Programmes (Senior Management and Executive)
Our Extended Programmes are designed for more senior members of staff and typically last around three months. They deal with the same phases of career transition as the above programmes, but in a more complex and personalised manner.
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RESEARCH
The DMA Job Opportunity Tracking Study (JOTS)
The DMA Job Opportunity Tracking Study (JOTS), designed and managed by DMA People, provides useful insights to the demand for South African skills (or shortage thereof) both locally and abroad. Started in July 2005, the JOTS has provided a useful indication of employment trends in the South African economy and findings are featured regularly in the Sunday Times. A more in-depth analysis of these findings can be conducted to focus on your specific industry sector.
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Recruitment Advertising Research
Tallying positions advertised in print and on relevant online media provides an understanding of overall market share of paid recruitment advertising by medium. Analyzing the data in further detail provides valuable insight into which print titles and websites enjoy what percentage of market share by:
- Function – i.e. what proportion of Financial, IT, Sales & Marketing posts etc. are being advertised in which medium?
- Sector – i.e. what proportion of positions in the Banking, Construction, IT sectors etc. are being advertised in which medium?
- Location – i.e. which print titles or websites are predominantly being used to advertise positions based in the Western Cape, for example, versus Gauteng, KZN and other regions, both locally and internationally?
Results provide insights to recruitment advertising trends, which help decision-makers in all public and private sectors fine-tune their recruitment activities by deciding which medium is best suited for advertising which vacancies.
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